Frequently Asked Questions: Being a Resident at the Crous de Lyon

• A radiator or a fan heater, for safety reasons
• To minimise the risk of pest infestation, it is not permitted to bring in furniture or bedding from outside.

• I’ll check my emails to find out the date of my key handover appointment.
• It’s not always possible to pay the rent at the residence. It’s best to pay online before the move-in inspection.
• I’ll bring two passport-sized photos with me to get my resident card at reception.

• In the communal kitchens: a sink, hobs and microwaves. Ovens are available in some residences.
• Laundry detergent is provided in the Wash Online machines.

Please note that there are no microwaves in the studio flats.

The equipment available varies from one residence to another (vacuum cleaner, broom, toolbox, etc.).

Please ask at reception for more information.

• I complete the move-in inventory: I follow the inventory procedure for my accommodation (pre-filled form, in the presence of a member of staff, etc.).
• I pay my first month’s rent (see details further on).
• I finalise my resident card by submitting two photos at reception.
• I update my address, specifying the building and my flat number; this is indicated on the front door of my flat.
• ⛲ Don’t forget: let the water run from each tap for 10 minutes on the first day to flush out any stagnant water in the pipes.

Student housing aid

⚠️ Applications for CAF housing benefit for international students are subject to certain conditions.

I can fin more information about Student housing aid on this page.

• I download the CROUS rent certificate for the CAF from messervices.etudiant.gouv.fr under the section ‘Manage your accommodation’ > ‘Cité U’ > ‘CROUS Lyon’ > ‘My current accommodation’, then ‘Access all my documents’ > CAF certificate
• I apply for housing benefit on caf.fr.

– I keep the communal areas clean (kitchens, corridors) and tidy up after each use (hobs, nearby walls and microwaves).
– I avoid noisy activities, even during the day, out of respect for the work and rest of the other residents.
– When sharing a flat, I do my fair share of the housework.
– I am not permitted to consume alcohol, smoke or vape in communal areas or in outdoor spaces within the halls of residence grounds.

– I will alert the management if I notice a student who appears to be unwell.

No, for security reasons, reception does not accept any parcels. Please use the collection points provided by the couriers.

I’ll enquire directly with the administration office at my hall of residence.

Only with the prior written authorisation of the residence management.

• It is compulsory to take out home and personal liability insurance
• You are responsible for the furniture provided and may not alter the structure of the property
• Subletting is strictly prohibited

Please complete the online form.
A technical officer will visit; if you are not at home, they will need your permission to enter.
For halls of residence in the Loire region, you must use My Résidence by Crous.

Toutes les résidences disposent de bacs de tri.

• In the yellow bin : plastic, cardboard, cans, tins
• In the grey bin : the rest of the waste
• In the green glass bins that you find on the streets : glass, bottles, jars
• In the brown bins : biowaste

Pour en savoir plus sur le tri de vos déchêts dans chaque ville :

• Waste sorting in Lyon
• Waste sorting in Saint-Étienne
• Waste sorting in Roanne
• Waste sorting in Bourg-en-Bresse

Most residential blocks have a laundry facility. If they don’t have one, you’ll be able to find a laundrette near the residence.

You can use the app WahOnline.

Washing : 3,30€

Drying : 1,10€

1. I get my bank card ready.
2. I log in to my personal account on messervices.etudiant.gouv.fr.
3. Under the ‘Manage your accommodation’ section (Gérer son logement) > ‘Cité U’ > ‘Crous Lyon’ > ‘My current accommodation’ (Mon logement actuel).
4. I click on ‘Pay rent’ (Payer le loyer) and make the payment securely.
5. I receive a confirmation email which serves as my electronic proof of payment.

1. The person logs in at https://cite-u.crous-lyon.fr/citeU-LYO/.
2. They enter their email address to receive confirmation of payment, the details of the person staying there (INE number + surname + first name or surname + first name + date of birth) and the payment amount.
3. They click on ‘Pay rent’ (Payer le loyer) and make the payment securely.
4. They receive a confirmation email.

Under certain circumstances, I can pay by bank transfer, in cash or by credit card. Ask reception of your hall of residence.

The Private Wi-Fi option allows me to connect all my devices to my private network. To do this, I go to ‘My Customer Area’ (Mon espace client)> ‘Private Wi-Fi’ (Wifi privé) to retrieve my Wi-Fi key. I then enter it on all the devices I wish to connect.

I ring the helpline on 01 88 24 61 68. I give them my contact details and my location (hall of residence, block, floor, room number). I make a note of the incident number, which I then email to the student liaison officer or the hall of residence office to let them know.

I don’t overfill the fridge, I don’t set the temperature too low, and I empty it before going on holiday.

These fridges only have an ice cube compartment: they aren’t freezers, so I can’t store frozen food in them for long.

I clear the hair out of the shower drain so it doesn’t get blocked. I descale it once a week using vinegar.

I clean the toilet and the toilet seat regularly with vinegar and toilet cleaner.

I don’t leave food scraps in the sink and I clean it regularly.

In winter, I air my home for 5 to 10 minutes a day to let fresh air in.
In summer, I open the window at night and lower the blinds during the day.

• I don’t leave any leftover food lying around (sandwiches, pizza, cakes, etc.).
• I make sure to seal my tins and packets properly (pasta, rice, flour, cakes, etc.).
• I empty my bin regularly and do not leave the bin bag in the corridors.
• I tidy and clean the cupboards regularly using vinegar.
• I do not leave my belongings on the floor.
• I do not use bleach in the event of an infestation.
• I report the presence of cockroaches or bedbugs immediately.

I can contact the Crous de Lyon’s disability support service to arrange support tailored to my needs : handicap@crous-lyon.fr

If I am facing personal or financial difficulties, I can make an appointment to receive support : https://www.crous-lyon.fr/ssocial

I must report the matter to the monitoring unit here if I have been a victim of, or a witness to, psychological or sexual harassment, sexual, sexist, homophobic or transphobic violence, or discrimination, in my accommodation or restaurant.

• I can meet with a psychologist from the Apsytude association in my halls of residence. (Opening hours displayed in the halls) https://apsytude.com/fr/
• Freephone number 0800 73 08 15: psychologists are available free of charge 24 hours a day, 7 days a week (number for students only).
• Nightline Lyon 04 85 30 00 10: student volunteers are available via chat from 9.00 pm to 2.30 am.
• Le 102: a student health centre staffed by a GP, a nurse, a psychologist and a psychiatrist. Contact: le102.secretariat@universite-lyon.fr

I’m checking with my university.

More information on getting treatment: htpps://masante.universite-lyon.fr/

European emergency number: 112

Medical emergency: 15

Police: 17

Fire departement: 18

Suicide prevention: 31 14

Women affected by domestic violence: 39 19

Emergency text message service: 114

I report any suspicious persons or incidents to the telephone number shown on the safety information sheet displayed on my door (concierge, night watchman or security contractor).

Throughout the year, the Crous organises events for all students: back-to-term festivals in Lyon (Freestival) and Saint-Étienne (Festi’VE), sports sessions (Freesport), cookery workshops (Cookeat)… Follow us on Instagram so you don’t miss a thing

I must pay for my meal using IZLY to benefit from the student rate.

How do I set up my account? I received an email titled ‘Activation of your Izly account’ with a temporary password when I paid my CVEC fee.

To pay for my meal, I have two options:
1. I use my student card; my Izly account will be debited automatically (provided I’ve topped it up!).
2. I download the Izly app onto my smartphone, generate a QR code and show it at the till.

• I will receive an email notifying me when applications for renewal open.
• I log in to messervices.etudiant.gouv.fr, under the ‘Cité U’ section > ‘Crous Lyon’ > ‘My current accommodation’ > ‘Apply for renewal’.
• I must complete a Student Social File from the end of March.